Refund Policy
Refund Policy
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OVERVIEW
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
Returns
We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.
Lost or Stolen Packages
iphonestoreug.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, iPhonestore UG will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
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OVERVIEW
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
Returns
We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.
Lost or Stolen Packages
iphonestoreug.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, iPhonestore UG will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Contact Us
For any questions regarding our products or for assistance with your order, please email support@iphonestoreug.com, call or message (SMS/WhatsApp) at +256 750018194 and you should receive a response within one business day. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message.
We look forward to assisting you!
We look forward to assisting you!